Return & Refund
Return & Refund Policy
Important Notice
Please note that all products sold on Amber Haven UK are Print On Demand (POD) items. These products are directly sourced from our POD partner's fulfillment centers, which means the return and refund policies of the POD provider apply to all orders.
Claims for Damaged, Defective, or Misprinted Items
If you receive any misprinted, damaged, or defective products, please submit your claim within 30 days of receiving the order.
For packages lost during shipping, claims must be submitted within 30 days of the estimated delivery date.
If the issue is confirmed to be an error on our or the POD provider’s part, we will cover the cost of the replacement or refund.
Reporting Issues
If you or your customers notice any issue with the product or order, please contact us immediately to report the problem so we can assist you quickly.
Return Address & Process
Returns are sent to the Printify fulfillment center that processed your order, based on the shipping origin. When the returned shipment is received, you will be notified by email.
Important: If the return address is changed or not the default POD facility, you will be responsible for any returned shipments received at the incorrect address.
Unclaimed returns are donated to charity after 30 days.
Incorrect Shipping Address
If an incorrect or insufficient shipping address is provided by you or your customer and the package is returned, you will be responsible for reshipping costs once a corrected address is confirmed.
Unclaimed Shipments
Shipments that are not claimed and returned to the fulfillment center will incur reshipment costs payable by you or your customer.
Account Requirement on POD Platform
If you have not registered an account on the POD platform (e.g., Printify) and added a billing method, returned orders due to wrong shipping address or unclaimed packages will not be reshipped and will be donated to charity at your cost, without a refund.
Non-Returnable Products
Certain sealed goods, such as face masks or other personal hygiene products, are non-returnable due to health and safety reasons. These returned items will be disposed of and are not eligible for reshipment or refund.
Returns by Customers
Customers are advised to contact us before returning any products.
Except for customers residing in Brazil, returns due to buyer’s remorse are not accepted. Returns or exchanges for items like face masks or size changes are at our discretion and expense.
If accepted, replacement orders must be placed separately at your cost.
Special Note for Customers in Brazil
Customers in Brazil who wish to return an item must contact our customer service within 7 days of receipt and provide a photo of the product. The request will be evaluated to ensure the product has not been used or damaged. Refunds may be denied if the product shows signs of use or damage.
EU Consumer Rights Notice
Under EU Directive 2011/83/EU, the right of withdrawal does not apply to:
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Goods made to customer specifications or clearly personalized items.
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Sealed goods that have been unsealed after delivery (e.g., for health or hygiene reasons).
The POD provider reserves the right to refuse returns at their discretion in these cases.
Governing Language
This policy is governed and interpreted in English, regardless of any translations.