Terms Of Service

Last updated: 22 January 2026

Welcome to Amber Haven UK (“we”, “our”, “us”). By using our website amberhavenuk.com, you agree to the following Terms of Service. Please read them carefully.

If you do not agree with any part of these terms, please do not use our website or services.

1) About Our Store

Amber Haven UK is a Print-on-Demand (POD) home décor store. This means many products are made-to-order after you place an order, rather than being pre-stocked.

Because of this, production times may vary depending on the item and supplier.

2) Using Our Website

By using this website, you confirm that:

  • You are at least the age of majority in your country/state, or
  • You have permission to use this website under supervision.

You agree not to use our site for any unlawful purpose or to violate any applicable laws.

3) Products & Availability

We aim to display product information as accurately as possible, including:

  • product descriptions
  • pricing
  • colours
  • sizing

However, slight differences can occur due to screen settings, lighting, and production processes.

We reserve the right to:

  • update or discontinue products at any time
  • limit the quantities of any product
  • refuse service to anyone for any reason (where legally allowed)

4) Pricing & Payments

All prices are shown on the website and may be updated at any time without notice.

We accept payments through Shopify’s secure checkout and approved payment providers. Your payment details are processed securely and are not stored by us directly.

5) Orders & Order Accuracy

Please ensure all order details are correct before checkout, including:

  • delivery address
  • selected product size/variant
  • personalisation (if applicable)

Once an order is placed, it may go into production quickly. This may limit our ability to edit or cancel the order.

6) Shipping & Delivery

Shipping times may vary depending on:

  • your location
  • production time (for made-to-order items)
  • courier delivery timelines

We are not responsible for delays caused by postal services, couriers, customs processes, or circumstances outside our control.

For full details, please refer to our Shipping Policy.

7) Returns, Refunds & Exchanges (Print-on-Demand Items)

Because many items are made-to-order, we generally do not accept returns for:

  • change of mind
  • incorrect size selection
  • colour differences due to screen settings

However, we will gladly help if your item arrives:

  • damaged
  • defective
  • incorrect

If there is an issue, please contact us within 7 days of delivery with:

  • your order number
  • clear photos of the item and packaging

Approved refunds or replacements will be processed according to our Refund Policy.

8) Intellectual Property

All content on this website, including:

  • logos
  • designs
  • product images
  • text and blog content

is the property of Amber Haven UK or our content partners and is protected by copyright and intellectual property laws.

You may not copy, reproduce, redistribute, or use our content without written permission.

9) Blog & Educational Content Disclaimer

We publish home décor and styling blog content for informational purposes only. While we aim to provide helpful guidance, results may vary depending on your space, preferences, and personal circumstances.

Our content does not replace professional advice (such as interior design or building services).

10) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external sites.

Visiting third-party links is at your own risk.11) Limitation of Liability

To the maximum extent permitted by law, Amber Haven UK will not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

12) Privacy

Your personal information is handled according to our Privacy Policy.

13) Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated terms.