Terms of service

Last updated: January 2026

Welcome to Amber Haven UK (“we”, “us”, “our”). By visiting or making a purchase from amberhavenuk.com, you agree to these Terms of Service (“Terms”). Please read them carefully.

If you do not agree with these Terms, you must not use our website or services.

1) About Amber Haven UK

Amber Haven UK is an online home décor store. Some of our products may be made-to-order or fulfilled through trusted third-party partners (including print-on-demand and supplier fulfilment services).

2) Eligibility to Use Our Store

By using our website, you confirm that:

  • You are at least 18 years old (or have permission from a parent/guardian), and

  • You are legally able to enter into a contract under applicable laws.

3) Orders & Order Acceptance

When you place an order, you are making an offer to purchase items from us.

We reserve the right to:

  • Refuse or cancel any order at any time (for example due to pricing errors, suspected fraud, stock issues, or fulfilment problems)

  • Limit or cancel quantities purchased per person, per household, or per order

If we cancel your order after payment has been taken, we will issue a refund to your original payment method.

4) Prices, Payments & Taxes

All prices are shown on our website at the time of purchase.

  • Prices may change without notice.

  • Payments must be completed at checkout.

  • Any taxes (if applicable) will be calculated and shown during checkout.

5) Shipping & Delivery

Shipping times and delivery estimates may vary depending on the product type, fulfilment partner, and destination.

We are not responsible for delays caused by:

  • Couriers

  • Customs processes

  • Weather or disruptions

  • Incorrect shipping information provided by the customer

Please ensure your delivery address is correct when placing an order.

6) Returns & Refunds

Our return and refund rules are explained in our Return & Refund Policy page.
By placing an order, you agree to the terms outlined in that policy.

7) Product Information & Accuracy

We do our best to ensure that all product details, photos, descriptions, and prices are accurate.

However, we cannot guarantee that:

  • Colours will appear exactly the same on every screen/device

  • Product photos perfectly represent every real-life detail

Small variations may occur due to production processes and materials.

8) Intellectual Property

All content on this website (including logos, images, product descriptions, and design elements) is owned by Amber Haven UK or licensed to us.

You may not copy, reproduce, distribute, or use our content without written permission.

9) Prohibited Use

You agree not to use this website for:

  • Any unlawful purpose

  • Uploading malicious code or harmful content

  • Attempting to access other user accounts or store systems

  • Abusing or harassing our staff or other customers

We may suspend or block access if we believe these Terms have been violated.

10) Third-Party Services

We may use third-party services to operate our store (such as payment providers, fulfilment partners, email tools, analytics, and advertising platforms).

We are not responsible for third-party services outside of our control. Your use of third-party services may also be subject to their own terms and policies.

11) Limitation of Liability

To the maximum extent permitted by law, Amber Haven UK will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms limits your legal rights as a consumer under UK law.

12) Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

13) Contact Us

If you have any questions about these Terms, please contact us:

Amber Haven UK
📩 Email: amberhavenuk@gmail.com
🌐 Website: https://amberhavenuk.com